• 7 May - PAYE (5th on weekend)
  • 7 May - GST, Prov Tax
  • 21 May - PAYE, RWT, N-RWT (20th on weekend)
  • 28 May - GST, Prov Tax
  • 31 May - RWT, FBT
   

REMOTE MONITORING

We use agent-based server monitoring that constantly feeds server performance data back to our Data Centre over a  secure connection.

REMOTE MANAGEMENT

We can be alerted immediately to problems and connect directly to your server to take corrective actions, keeping your business running.

REMOTE SUPPORT

At McCulloch Computer Solutions we understand that service quality is vital and so we have a single point of contact for all your IT needs.

ON SITE SUPPORT WHEN NEEDED

We are not just a voice on the end of the phone, we have technicians that are ready to come on site when necessary and work through your issues with you.

ASSET MANAGEMENT

We automatically update your IT asset database, making it easy to control your assets.

FIXED FEE SERVICES

With our innovative fixed fees you have greater certainty over your IT support costs.

  

MCS itAssure - Managed Services

Keep your business running smoothly and avoid system downtime Here at McCulloch Computer Solutions, we constantly monitor your systems and watch for any potential problems, where we can take corrective actions before they damage your IT systems or your business. When problems do require action, we offer a fast SLA managed response backed by a range of remote and onsite solutions to get your systems and business running  smoothly again.
Managing your business, not your IT systems We proactively monitor and manage your IT systems, providing alerts based upon business SLA thresholds. This allows us to make proactive decisions to fix potential problems before they impact your business, this data also allows us to provide forward planning and advice to manage your network more effectively.
Fixed Fee IT management Have peace-of-mind when you know how much you pay each month for your IT support. Traditional "break-fix" solutions charge by the hour. With our innovative fixed fees you get greater certainty of costs*.

 Server / Workstation / Network  Gold  Silver Bronze
   Remote Monitoring  

v

v

v
   Remote Management  

v

v

Fixed Fee
   Remote Support  

v

v

v
   Remote / On Site Issue Resolution  

v

Fixed Fee

Fixed Fee
   Bronze Level Services **  

v

v

v
   Silver Level Services **  

v

v

v
   Gold Level Services **  

v

v

v
 Thin Client / Printer      
 Remote Monitoring    

v

v
   Remote Management    

v

v
   Remote Support    

v

v
   Remote / On Site Issue Resolution    

Fixed Fee

Fixed Fee
   Bronze Level Services **    

v

v
   Silver Level Services **    

v

v
 Site      
   Asset Management  

v

v

v
   Monthly Reporting  

v

v

v
   Strategy Meeting  

Quarterly

Biannual

Annual
 SLA - Response Time      
   Critical Issue Response (business hours)  

2

4

6
   Non-Critical Issue Response (business hours)  

8

10

12
           
 

* parts, disbursements and 3rd party charges are not included.
** this is a summary overview only. Full details of services included are available on request.
 

MCS itAssure - the solutions


Our focus is to keep your IT systems operational, available and secure so that you can focus on your business. MCS itAssure consists of three service level offerings:

Gold. Encompasses a full "all you can eat" support service whereby MCS itAssure assumes responsibility for the ongoing health of your IT systems. Proactive maintenance, detected issues and all onsite support are addressed as part of the flat monthly fee and will not be charged to you*. This truly aligns MCS itAssure and your interests- smoothly running IT system with no issues!

Silver. Ensures your IT systems are running as expected and critical security patches are installed every quarter. If an issue is detected or proactive maintenance and support are required to head off a problem before it impacts your business, you will be notified by MCS itAssure of the required work to address the issue. Any support services will be billed at our discounted fixed fees which are exclusive MCS itAssure Silver level clients.

Bronze. Keeps the most important functions and areas of your IT systems running. If an issue is detected or early intervention and support are required to head off a problem before it impacts your business, you will be notified by MCS itAssure of the required work to address the issue. Any support services will be billed at our fixed fees which are exclusive MCS itAssure Bronze level clients.


MCS itAssure solves these all too common complaints with proactive, managed IT services.
Our combination of regular remote preventative maintenance and real-time monitoring of your computer systems delivers the following benefits:

  • Minimise your IT downtime and failures. We address smaller IT problems before they become expensive IT failures through our remote monitoring, alerting and support.
  • Reduce your IT support costs. The ability to connect remotely to your IT systems to take corrective actions avoids expensive, onsite callouts and is the key to MCS itAssure. Proactive maintenance means fewer issues and less "unexpected" and costly onsite IT support work.
  • Fixed - Fee IT management. Our fixed fees deliver more predictable costs for supporting your IT systems. Have piece of mind on our Gold level plan when you know exactly how much you pay each month for your IT support no matter how many IT problems you have.

We are rewarded when your IT systems run smoothly, NOT when you have a problem. With MCS itAssure our success is dependant on the stability of your IT systems.

 For more information contact us:  sales@itassure.co.nz